{"id":93,"date":"2026-03-10T13:11:28","date_gmt":"2026-03-10T12:11:28","guid":{"rendered":"https:\/\/www.feryconnect.com\/?page_id=93"},"modified":"2026-05-22T11:56:37","modified_gmt":"2026-05-22T09:56:37","slug":"politique-de-remboursement-et-de-retours","status":"publish","type":"page","link":"https:\/\/www.feryconnect.com\/en\/politique-de-remboursement-et-de-retours\/","title":{"rendered":"Refund Policy"},"content":{"rendered":"<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">General Conditions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Notre politique de retour est valable pendant <strong>14 days <\/strong>\u00e0 compter de la r\u00e9ception de votre commande.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After this period, we unfortunately cannot offer a refund or exchange.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">To be eligible for a return:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>L\u2019article doit \u00eatre <strong>non utilis\u00e9<\/strong>, non port\u00e9<\/li>\n\n\n\n<li>Il doit \u00eatre en <strong>parfait \u00e9tat<\/strong><\/li>\n\n\n\n<li>Il doit \u00eatre retourn\u00e9 dans son <strong>emballage d\u2019origine<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Non-returnable items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the nature of our handcrafted products, certain items cannot be returned:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Articles <strong>personnalis\u00e9s ou sur mesure<\/strong><\/li>\n\n\n\n<li>Produits <strong>fragiles utilis\u00e9s<\/strong> (c\u00e9ramique, verre, d\u00e9coration)<\/li>\n\n\n\n<li>Worn jewelry (for hygiene reasons)<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Damaged or defective items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Si votre article arrive <strong>endommag\u00e9 ou d\u00e9fectueux<\/strong>, merci de nous contacter dans un d\u00e9lai de<strong> 48 heures apr\u00e8s r\u00e9ception <\/strong>avec :<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A photo of the product<\/li>\n\n\n\n<li>A description of the issue<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We will offer:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2714 a replacement<br>\u2714 or a refund<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once your return is received and inspected, we will notify you by email regarding the approval or rejection of your refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If approved:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Le remboursement sera effectu\u00e9 via votre <strong>mode de paiement initial<\/strong><\/li>\n\n\n\n<li>D\u00e9lai :<strong> 3 \u00e0 7 jours ouvr\u00e9s<\/strong><\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Non-refundable items<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Sale or discounted items<\/li>\n\n\n\n<li>Used or damaged items after delivery<\/li>\n\n\n\n<li>Incomplete returns<\/li>\n<\/ul>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Exchanges are only possible for:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">\u2714 defective items<br>\u2714 items damaged during delivery<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any request, please contact us at:<br><strong><a href=\"mailto:contact@feryconnect.com\">contact@feryconnect.com<\/a><\/strong><\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Returns<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Due to the artisanal and unique nature of our creations, certain return requests may be subject to specific conditions.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For any return request, we kindly invite you to contact us beforehand via our contact page. Return instructions as well as the return address will be communicated after review and validation of the request.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h3 class=\"wp-block-heading\">Conditions:<\/h3>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Return shipping costs are the responsibility of the customer<\/li>\n\n\n\n<li>Shipping fees are non-refundable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We recommend using a tracked shipping service, as we cannot guarantee receipt of returned items.<\/p>\n\n\n\n<hr class=\"wp-block-separator has-alpha-channel-opacity\"\/>\n\n\n\n<h2 class=\"wp-block-heading\">Need help?<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For any questions regarding returns or refunds:<br><a href=\"mailto:contact@feryconnect.com\"><strong>contact@feryconnect.com<\/strong><\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>","protected":false},"excerpt":{"rendered":"<p>Conditions g\u00e9n\u00e9rales Notre politique de retour est valable pendant 14 jours \u00e0 compter de la r\u00e9ception de votre commande. Pass\u00e9 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-4)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-93","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Politique de remboursement - FeryHome<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.feryconnect.com\/en\/politique-de-remboursement-et-de-retours\/\" \/>\n<meta property=\"og:locale\" content=\"en_GB\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politique de remboursement - FeryHome\" \/>\n<meta property=\"og:description\" content=\"Conditions g\u00e9n\u00e9rales Notre politique de retour est valable pendant 14 jours \u00e0 compter de la r\u00e9ception de votre commande. 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